HOW TO ORDER
Retail Customers:

Please note that Schlanser Design Studio is an art glass manufacturer to the trade. If you are interested in purchasing an item that is featured here on our website, please contact us at 626.793.1759 and we will be happy to refer you to a retailer in your area.

Placing Orders:

You may place an order with Schlanser Design Studio by:
Phone: 626.793.1759
Fax: 626.793.3918
E-mail: CustomerService@Schlanser.com

NOTE: If you are a new customer and you would like to obtain ordering information, please fax your business I.D. in form of a state resale certificate, state business license or federal tax I.D. to show proof of business. Upon verification of your retail location, we will forward our wholesale price list.

Please include your SHIPPING & BILLING ADDRESSES, PHONE & FAX numbers, as well as a CONTACT NAME if questions arise. If your company uses PURCHASE ORDER #'S please supply them for your convenience.

ORDER POLICY

To acquire a catalog, wholesale price list and to place an order with Schlanser Design, we require state and federally issued business identification. This should be in the form of a state resale certificate, state business license, and federal tax identification number to verify that you operate a retail business. All California businesses are required to supply us with a signed and dated Certificate of Resale before an order can be shipped.

OPENING ORDERS

Minimum order: $1500
Reorder minimum: $500

All orders taken are subject to approval by the home office in California and are not deemed as a binding agreement until approval has been made.

PAYMENT TERMS

First orders: Prepaid or C.O.D.
Reorders: Net 30 (O.A.C.)

To open an account please supply us with three (3) current credit references; a net account is not automatically assigned;

ALL accounts with past due balances will be placed on prepaid or C.O.D. basis.

We now offer the convenience of using MASTERCARD and VISA for payment. A credit card authorization will be faxed to you for this purpose and kept on file.

SHIPPING & DAMAGES

We use United Parcel Service as our shipping carrier, unless requested otherwise. Delivery time can vary from 2-6 weeks, in stock items may be shipped immediately.

All ship dates are projected, therefore, they are subject to earlier or later ship dates, unless specified at the time the order is placed.

We also DROP SHIP for your convenience at no extra charge on NET30 and Prepaid Accounts.

If there is ANY damage to a shipment you receive, save ALL packing materials and original carton. Contact your local UPS office immediately, as the contents of the package are insured, and UPS will come to inspect the damages.

Also, if there are ANY irregularities in the piece such as scratches, chips, streaks, hazes or flaws of any kind that are inconsistent with the quality of this work you must contact us within 24 hours of receipt in order for us to replace the item or credit your account.

No item should be returned without a return authorization number supplied to you by Schlanser Design Studio. There will be no exceptions to this policy.


CONTACT US

626.793.1759

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ONLINE CATALOG

Visit the Schlanser Glass Studios online catalog